More About
Shipping Policy
At Paylux, we specialize in digital gift cards and e-gift vouchers. Since our products are digital in nature, no physical shipping is involved. Please read this Shipping Policy to understand how delivery works on our platform.
1. Nature of Delivery (Digital Only)
Paylux provides digital gift cards / vouchers only.
No physical product is shipped under any circumstances.
All gift cards are delivered electronically.
2. Delivery Modes
Digital gift cards may be delivered through one or more of the following modes:
- User's Paylux account (My Orders / Gift Cards section)
3. Delivery Time
Most gift cards are delivered instantly after successful payment.
In some cases, delivery may take up to 24 hours due to:
- - Technical issues
- - Verification checks
- - Brand or system-related delays
4. Order Processing
Orders are processed only after successful payment confirmation.
Incomplete or failed payments will not be processed for delivery.
5. Customer Responsibility
Customers must provide the correct email ID and mobile number at the time of placing the order.
If incorrect or incomplete details are provided, non-delivery will be the customer's responsibility.
Paylux will not be liable for delivery failure caused by incorrect contact information.
6. Delays & Third-Party Services
Delivery may be delayed due to technical issues, verification requirements, or system downtime.
In some cases, delivery depends on third-party service providers or brand systems.
Paylux is not responsible for delays caused by third-party services beyond our control.
7. Risk After Delivery
Once a digital gift card has been successfully delivered, all risks pass to the customer.
Customers are responsible for keeping their gift card details safe and confidential.
8. Delivery Support
For any delivery-related queries or assistance, customers may contact us at:
Email: payluxprivatelimited@gmail.com
Phone: +91 7982817272
Please keep your order ID and transaction details handy while contacting support.
9. Policy Updates
Paylux reserves the right to update or modify this Shipping Policy at any time.
Any changes will be published on this page and will be effective immediately.